Shipping & Delivery

  • You will receive confirmation e-mail immediately after placing your order. 
  • Orders are shipped within 1 working day if ordered before 5pm Monday to Friday. 
  • Personalised Orders may take 1 extra business day during busy periods.
  • PostNL handles the delivery of your order. 
  • If your order is placed after 5pm or on a non-business day (weekend or public holiday), your dispatch window will be the next business day.
  • Delivery Times may vary on Friday evenings, and during holiday periods.
  • Orders delivered to countries outside the Netherlands take up to 3-5 working days after you place your order. This excludes weekends and public holidays.
  • We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 
  • If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. 

Returns & Replacements

  • You can return all items within 14 days.
  • Please follow our rules for returning so we can help you as well as we can.
  • We offer refunds but regret we are unable to refund postage charges for the dispatch or return of items. 
  • We reserve the right to refuse refunds on any items believed to have been worn or damaged since dispatched from Coolenator.
  • All personalised products can not be returned.

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