Help

Placing an order

Order Status

Personalized Items

Shipment & Delivery

Customer Service

Placing an order

Wij verzenden al onze producten wereldwijd. De verwachte bezorgdatum kan niet worden gegarandeerd, omdat we afhankelijk zijn van het postbedrijf. Als u voor een specifieke gelegenheid bestelt, zorg er dan voor dat u op tijd bestelt om teleurstelling te voorkomen.

For most orders with a delivery address in the Netherlands, delivery within 1-2 working days. For personalized products, a delivery time of 2-3 working days applies. For orders to the UK & Europe a delivery of 5-7 working days applies. For orders to the U.S. a delivery time of 4-9 working days.

With an order amount above € 20,- we pay the shipping costs. This only applies to delivery addresses in the Netherlands. For Europe & UK it is free shipping on orders above € 35,-. For the U.S. free shipping applies to all orders above € 100,-. Please note that import taxes may apply for orders to the United States and United Kingdom.

We send all our orders via the Dutch postal service PostNL. In the confirmation of the shipment you can see when your package will be delivered and you will receive the tracking code.

Packages will be delivered to you on Monday to Saturday.

Payment

Coolenator offers a wide range of payment methods to make your payment experience as easy as possible. Choose one of the following payment methods to receive your order as soon as possible:

  • Ideal
  • Credit card
  • Paypal
  • Klarna
  • Bitcoin

 

Your payment will then be processed immediately so that we can get started with your order right away.

It is also possible to pay via bank transfer. After the payment is received we will start processing your order. This can take up to 2-3 days. Your order will be shipped once the payment has been received. Bare in mind that this could take longer than expected.

Coolenator bank details are:

SWIFT / BIC code: RABONL2U

IBAN Nr.: NL24RABO0304665274

You can pay for your order afterwards with payment method Klarna or AfterPay. Your order will be made and shipped immediately, you then have 14 days to pay after the order. Paying afterwards via Klarna and Afterpay costs € 0.95.

This information is not included with the gift, so the recipient will only see your order! You can find the invoice in the confirmation of the shipment, you will receive it by e-mail as soon as your order is shipped.

Order Status

Your order status can be viewed by logging into your Coolenator account. You will receive an e-mail with a tracking link when your order has been shipped.

Your order can only be cancelled if payment has not yet been completed. Check your order status in your account. If your order status is ‘in production’ or ‘shipped’, this means that the order has been made and cannot be cancelled. If you wish to cancel an order please contact us as soon as possible.

You can find your order status by logging into your Coolenator account and clicking on your current orders. If the order status is ‘in production’, it is no longer possible to make any changes to your design. Contact us to discuss what is still possible.

Personalized Items

If the photo(s) are not of a high enough quality to guarantee the best result, you will be notified of this during the personalization process. If you are shown this warning but choose to proceed anyway, you do so at your own risk. Are you unsure? Please send an email to customer service including your photo and we will then check the quality.

We want you to be happy with your purchase! Although personalized products cannot be returned please contact us with your order number and issue so we can find a fitting solution.

 

 

 

 

Shipment & Delivery

Yes! When your order is shipped you will receive an e-mail with a track-and-trace link to follow your order.

We are sorry to hear that your order has been delayed. Please let us know what your order number is so we can start an investigation with the postal company to find out what happened to your shipment and to hear when they now expect to deliver it.

Customer Service

We are sorry to hear that your Coolenator has been damaged while being shipped to you! Send us an e-mail with a photo of the damage and your order number so we can determine what happened.

 

We are sorry to hear your order has arrived incomplete. Please contact us with your order number so we can find a solution.

To contact us please send an e-mail to support@coolenator.com