Returns

My order was damaged or incomplete, what now?

We are very sorry that your order has not arrived properly. Contact our customer service and we will ensure that it is resolved as soon as possible.

My order is not as I hoped, what should I do?

It's a shame it is not as expected. Because we are just as fed up with this as you are, we would like to solve this for you. Send us a photo of the order that you have received by email. We will assess this and then we will look for a suitable solution together.

Can I exchange or return my order?

We offer free returns in the Netherlands within 14 days after the purchase. Please contact customer service to process the return. Product must be unused and in original packaging. Returns outside the Netherlands are accepted, the standard postage fee will apply.

Can I exchange or return my personalised order?

Non-personalized products can be exchanged. Please contact customer service for this. Because personalized products are made especially for you, it is not possible to return them. Are you not satisfied with the gift? Please contact customer service. Then we look together how we can solve this.

How do I contact customer service?

Need help finding the perfect gift, do you have a question about our range or do you need help with personalizing? You can send us an email to: info@coolenator.com. Would you rather call? Which can! Send us an email with a call request and we will contact you as soon as possible. You can also chat with us through our socials; facebook and instagram. We are ready for you!

How do you deal with privacy and personal data?

We treat all images and photos that you use when making a personalized order with the utmost care. We only use them for making the order and never share your photos with third parties. After your order has been delivered, all images for this will be removed.

All personal data is only used internally and never passed on to third parties for commercial or other purposes without your permission or other legal basis.