Shipping & Delivery

Where do we ship to?

We ship all items to Europe, UK & U.S. 

What is the delivery time for my order?

For most orders with a delivery address in the Netherlands, delivery within 1-2 working days. For personalized products, a delivery time of 2-3 working days applies. For orders to the UK & Europe a delivery of 5-7 working days applies. For orders to the U.S. a delivery time of 4-9 working days.

When do I not pay shipping costs?

With an order amount above € 20,- we pay the shipping costs. This only applies to delivery addresses in the Netherlands. For Europe & Uk it is free shipping on orders above € 35,-. For the U.S. free shipping applies to all orders above € 100,-. Please note that import taxes may apply for order to the United States.

How will my order be shipped?

We send all our orders via the Dutch postal service PostNL. In the confirmation of the shipment you can see when your package will be delivered and you will receive the tracking code.

What are the delivery days?

Packages will be delivered to you on Monday to Saturday.

Has my order already been shipped?

As soon as we have sent your order, you will receive a confirmation by email. You can also see the status of your order in your Coolenator account.