Shipping
Place your order by 12PM (CEST) from Monday to Friday, and we’ll dispatch it the same day.
Shipping Method
Delivery Time
Cost
Free above
Netherlands, Belgium, Germany
1 – 2 days
€ 6,95
€ 50,-
Europe (EU)*
2 – 5 days
€ 9,95
€ 50,-
Europe (Non EU)
2 – 7 days
€ 14,95
€ 75,-
United States
5 – 15 days
€ 24,95
€ 150,-
Asia
4 – 10 days
€ 24,95
€ 150,-
Australia
4 – 12 days
€ 29,95
€ 250,-
International Orders
Coolenator is not responsible for any customs charges that may occur. If you are based outside the European Union, please be aware of the new customs charge before purchasing. If you refuse this charge, you will not be refunded the shipping cost nor the customs charge when we receive the parcel back to us. You will also be responsible for the return of this parcel, please make sure you are aware of the new charges before purchasing.
** Free shipping exclusions may apply to Canary Islands
Tracking
All orders are 100% tracked. You’ll receive an email with a tracking number and a link to track your parcel once your order leaves our warehouse. Please allow 24-48 hours for the tracking link to start showing shipping information. You will receive an email when your order has been dispatched. If you have not receive the email within 5 days after ordering please check your spam folder and send us an email at support@coolenator.com
The shipping times listed are estimates from our couriers. We do not process online orders on weekends.
Please note that shipping providers are extremely busy during this time, and some orders might experience a delay on top of usual delivery times. If your order is late, please allow 5-10 days more than indicated in standard shipping times before contacting our customer service. Thank you for your understanding.
Important Notice for Sales and Holiday Seasons
During our exciting occasional sales events, such as Black Friday and the Christmas period, we tend to receive a high volume of orders. This might cause a slight delay in processing and shipping your orders. Please bear with us as processing times could extend to 3-7 business days.
We appreciate your patience and understanding during these busy times. Thank you for shopping with us!