We send all our orders via the Dutch postal servicePostNL. In the confirmation of the shipment you can see when your package will be delivered and you will receive the tracking code.

Packages will be delivered to you on Monday to Saturday. For international orders it might differ depending on partnering postal company.

Yes! When your order is shipped you will receive an e-mail with a track-and-trace link to follow your order. If you didn't receive an email please check your spam folder.

For more info you can also email us on support@coolenator.com. We will get back to you as soon as possible.

We are sorry to hear that your order has been delayed. Please let us know what your order number is so we can start an investigation with the postal company to find out what happened to your shipment and to hear when they now expect to deliver it.

If you realize that you entered the wrong shipping address after confirming your order, please send us an email immediately with the correct address.

We process and ship orders quickly, so if your order has already been shipped, we'll immediately contact the shipping company to see if we can update the address. We’ll do our best to work with the shipping company to ensure your package reaches you at the correct location.