Dispatch
Standard orders placed before 12:00 Netherlands time, Monday–Friday, are dispatched the same day. Later orders are dispatched the next business day. Public holidays and peak periods can extend these times.
SHIPPING & RETURNS
From us to your table.
Find your shipping rate, follow your delivery and see how to request a return. All in one place.
Your delivery, at a glance.
Made for you
Personalised orders are made to order and dispatched within 1–2 business days. Allow additional delivery time after dispatch.
Track your parcel
Your tracking link arrives by email when your parcel is dispatched. Orders ship from the Netherlands via PostNL or DPD.
Find your delivery rate
Choose your destination below. Final shipping costs and eligibility are confirmed at checkout.
Netherlands & BelgiumFree shipping from €70
Standard shipping: €6.95
GermanyFree shipping from €70
Standard shipping: €7.95
France, Italy, Spain & PortugalFree shipping from €70
Standard shipping: €9.95
Ireland & rest of EUFree shipping from €70
Standard shipping: €9.95
United KingdomFree shipping from €70
Standard shipping: £8.99
SwitzerlandFree shipping from €70
Standard shipping: €24.95
SwedenFree shipping from €70
Standard shipping: €17.95
GreeceFree shipping from €70
Standard shipping: €22.95
FinlandFree shipping from €70
Standard shipping: €24.95
IcelandFree shipping from €70
Standard shipping: €29.95
United Arab EmiratesFree shipping from €250
Standard shipping: €25.95
Other European islands & territoriesFree shipping from €70
Standard shipping: €24.95
All parcels ship from the Netherlands via PostNL or DPD. Deliveries outside the EU may incur local import VAT, duties and carrier fees.
Estimated delivery times.
Estimates exclude weekends and public holidays. Use your tracking link for the latest carrier information.
Netherlands, Belgium & Germany
Approximately 1–2 business days after dispatch.
Rest of the EU
Approximately 3–5 business days after dispatch.
Outside the EU
Approximately 5–10 business days after dispatch. Customs processing may add time.
Need to send something back?
1. Contact us
Email support@coolenator.com with your order number and the item you wish to return. The current policy lists a 14-day return period for non-personalised items.
2. Follow the return instructions
We will help you with the return instructions and address. Keep the item protected during shipping and retain your proof of postage.
3. Refunds & exceptions
Refund conditions and postage arrangements are set out in the refund policy. Personalised items are excluded from change-of-mind returns under that policy. Contact us separately about damaged or incorrect items.
A few useful answers.
My parcel is delayed. What should I do?
Check the tracking link first. If the parcel has stopped moving or the delivery estimate has passed, email us with your order number so we can investigate with the carrier.
My item arrived damaged or incorrect.
Contact us as soon as possible with your order number, a description and photos of the item and packaging. We will review the issue and help with the next step.
Can I change the delivery address?
Contact us immediately if you notice an incorrect address. Once a parcel has been dispatched, we cannot change the address.
Will I need to pay import charges?
For orders outside the EU, import VAT, duties and carrier clearance fees may be charged separately. See the shipping policy for the full conditions.
My country is not available at checkout.
Email support@coolenator.com with your destination and the products you would like to order.
WE’RE HERE TO HELP
Still have a question?
Tell us what you need. For an existing order, include your order number so we can help you.
The full details.
Read the policies for the detailed shipping and refund conditions.
